How Your Store Looks

September 26, 2008 | By | In Blog

How’s the view of your store from where you’re standing?

How does it look when you standing at the check-out counter paying for your purchases?

We spend so much time at our retail store, that sometimes we just don’t see the things our customers see. Worse yet, we’ve gotten so used to it.

Tangled cables?
Paper clips?
Rubber bands?
Little scraps of paper?
Pens and pencils lying around?
Covered in dust?
Dirty Check-out register machine?

Did you notice it before your customers did? What are you going to do about? If you don’t like what you see, you know what you should do. Don’t wait.

As part of your morning opening routine, take a good look around your retail store from the prespective of your customers. Check the check-out counter, the walls, the windows, the ceilings, the shelving, the floor, the stairs. Check and clean every morning. That should be in your SOP.

In our retail stores, we report for work an hour before our retail store opening. We use this time to do the cleaning and replenishing. The objective is to get the store looking like new. We want clean floors, clean shelves, new merchandise on full shelves.

When we open our doors for business, we can focus on serving our customers.

Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages.