
THE PRINCIPLES OF RETAIL MARKETING
Principle #1: Honor Your Customer - If the customer doesn’t purchase your product or service, nothing else matters.
Principle #2: Know Your Market - Understand your market through use of market intelligence.
Principle #3: Focus On Your Objective - Maintain your aim on the target. To win the war, you must capture market-share.
Principle #4: Occupy A Secure Position - Occupy the position of the market leader, or a position that cannot easily be taken by your competitors.
Principle #5: Keep On The Offensive - The best defense is to go on the offensive. Be proactive, instead of reacting to competitor’s actions.
Principle#6: Surprise And Maneuver - Be innovative, offer your customers more than they expect.
Principle #7: Concentration Of Resources - Mass sufficiently superior resources at the decisive place and time.
Principle #8: Organize Your Command Structure - Unleash the power of your greatest assets. Empower your people.
Principle #9: Personal Leadership - Do not ask what you do not do. Lead the charge!
Principle #10: Execution - The discipline of getting things done!








